COVID-19 Office Policies

COVID-19 update-

Medspa Services, elective procedures, and office visits

We have been closely monitoring the recommendations of local, state, and federal authorities as well as advisories issued by authoritative medical organizations   Based on these recommendations, and along with the Lawrence Surgery Center and Lawrence Memorial Hospital, we  began  relaxing our restrictions on elective procedures and office visits beginning May 4.

As Douglas County moves back to more strict restrictions in the wake of Covid-19, we are confident in our protocols that have been in place since May to keep our doors open. These protocols were designed to maximize your safety, and the safety of our staff. We invested a tremendous amount of thought, time and resources into doing things right. As before, we care about not only your safety but also your overall experience with us.

Due to these new restrictions, in addition to the protocols we’ve had in place, we are emphasizing that all patients should come to their appointments alone unless it is imperative for a caregiver to be present (for example, a parent with a minor child.)

In order to stay open and provide services, we must all remain cautious and vigilant to avoid a resurgence of the disease in our community. In our office, we have taken the following measures.

  • Frequent and thorough disinfection of rooms between patients.
  • Extra time between patient visits to allow for disinfection and minimize waiting room traffic.
  • Frequent disinfection and wiping down of office areas, reception area, and common areas.
  • Removal of magazines, closure of our beverage station and other changes in our reception area to enhance safety.
  • Continuing telehealth visits when appropriate to minimize office visits.
  • Masks and other PPE are being worn by office and clinical staff as recommended,
  • Continual review of evolving local, state, and federal guidelines to assure compliance with these standards.
  • Staff remain committed to social distancing outside of work hours.

For our patients, we require:

  • Masks must be worn by all patients while in the office
  • Family members, friends, etc., should not accompany patients in the office unless necessary for the patient’s care. Those providing transport will be asked to wait in their vehicle.
  • Patients should arrive at their scheduled appointment time. If you arrive early, please call our office desk before entering the office to make sure we are ready for you.
  • Patients that are experiencing symptoms associated with COVID-19 will be rescheduled and referred as appropriate for further evaluation, testing, and treatment.

At this time, it is not possible to provide testing to all patients in our community. In order to provide the safest experience possible, we ask that that patients answer the following questions truthfully.

  • Have you had contact with a person with known or suspected COVID-19?
  • In the past 2 weeks have you experienced:
    • Fever (greater than 100.4), chills, rigors (shaking)
    • Cough, sore throat, or shortness of breath
    • Body aches (myalgia)
    • General malaise
    • Change in sense of smell or taste
    • Diarrhea

If the answer is yes to any of these questions we will discuss this further. We may advise postponing the office visit or procedure and refer patients elsewhere for further testing or treatment.

We look forward to seeing many of you again after all these weeks of difficult restrictions.  The  low incidence of cases and hospitalizations in our community reflect not just good luck but hard work and sacrifice by the health care professionals, public health officials, and true community cooperation.  Please be patient during this transition period as we cautiously ease back into providing our full range of services.

Medspa services

We continue to provide our full range of Aesthetician services at this time.    All the services you’ve come to appreciate including Botox, dermal fillers, laser treatments, Hydrafacial, SkinPen microneedling, microblading, permanent cosmetic makeup and more are remain available.  Naturally, we will be taking extra precautions to protect our patients and our staff.  Careful screening, more time between patients, N-95 masks, face shields, and much more will be part of our routine for the foreseeable future.  But these measures are necessary for us to provide our services in the safest way possible.